A Center of Excellence

A Digital Adoption Center of Excellence allows us to go from "tech encumbered to tech empowered" - Dave Zinsman

A #DAP COE includes the following roles:
✨ Executive Sponsor
🏋🏼‍♀️ Digital Adoption Program Manager
🔥 Builder

So what happens when you’re a party 1 or 1.5?

In my previous role, I was a party of 1 when it came to sponsoring program, managing projects and building.

In my new role at Sprinklr I’m lucky to have executive sponsorship, but it can still seem like a lot to wear the hats of both builder and project manager.

One thing I learned at the #DigitalAdoptionInstitute about project and program management, is how to filter requests and prioritize tasks by the impact they can have on the organization.

When you are low on digital adoption resources, and have requests coming in from every side, making the biggest impact with each project is crucial!

I used the following diagram to ensure I’m prioritizing #strategic tasks vs #adhoc requests!

How have you created a center of excellence for #digitaladoption?

How are you prioritizing your time wearing all the hats, or working with part-time WalkMe™ builders?