"It is the most talented, not the least talented, who are continually trying to improve..." - Crucial Conversations
Coming into L&D from being a French translator for nearly a decade, it was always part of my daily routine to improve my skills. A second language is a skill that can run through your hands like sand if you aren't constantly packing tighter with improved grammar, vocabulary, and experience.
This constant desire to improve really carried over into my L&D career. L&D professionals are constantly trying learn as many traditional instructional design and education best practices, while at the same time mastering the newest tools, tricks, and functionality to enhance learner experience. I always wanted to create the coolest game in storyline, or create the most engaging course that everyone loved and also hit all if Gagne's 9 Events of Learning.
When I began my career as a digital adoption professional, I attended Walkme University and became a certified Salesforce builder. Walkme University provided a terrific foundation and I felt comfortable jumping into my first few builds. After a few months of building simple step-by-step processes in Salesforce, I started to look for opportunities to not just walk a user through a linear process, but to actually solve for pain points and issues.
This is where I started trying to be as creative and solution-driven as possible. My very first and one of my favorite creative and "gamified" solutions that I came up with was when I worked for Robert Half International and created a fun way to automate steps by auto-selecting search criteria for the Recruiters using the tool. These automated searches were also strategic initiatives to recapture business and place candidates in fantastic jobs!
Here is a video of the solution!
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