Developing an ROI

🔥🔥🔥Developing #ROI

If I had the secret recipe to find ROI on a standard learning program I’d be a 💰 billionaire!

Truth be told, in the past, every time someone asked me for an ROI, I kind of wanted to just start 😭 crying until they changed the subject.

Because Digital Adoption provides users with real time learning opportunities, and the results and impact are immediate, this is actually much easier!

For digital adoption programs, I’ve implemented the following framework from Tim Creasey’s book #ChangeManagementt the #PeopleSideOfChange" to understand the ROI of our technology and training programs:

📈 Usage
⌚️Speed of adoption
✅ Proficiency

These are 3 things that I can 💯% track with WalkMe™ as well as tie back to business 📋 outcomes and objectives!

By ensuring that all my #digitaladoption programs and initiatives support this framework for success, I don’t have to cry anyone when someone asks me to show ROI! 🤗

How are you tracking the ROI of your technology training?

Do you get clammy and sweaty when someone asks you to track ROI, or are you free as the breeze knowing you have all the data needed?!