THE DIGITAL ADOPTER
  • The Digital Adopter Series
  • Outcome Based Digital Adoption
  • The Digital Adopter Blog
  • Walkme Solutions Demos
  • Contact

Digital Dexterity: The Crucial Virtual Selling Skill

7/15/2021

0 Comments

 
🔥🔥 Gartner’s list of updated #competencies for #virtual selling includes the category of “Digital Dexterity” 🔥🔥

I personally loved the distinction between:

➡️ The Ability to Work Digitally

➡️ The Ambition to Work Digitally

Gartner says of digital dexterity 🗣

“The combination of a seller’s ambition and ability to effectively apply the technology to improve business outcomes”

With a #DigitalAdoptionPlatform like WalkMe™, it is so easy to provide users with the “Ability” to become power users across their tech stack with guidance, hyper-automation and cross-platform workflow support.

However, if there is one thing that working in #LnD has taught me is that training cannot solve for “behavior” and supporting a user's “ambition” to reach these outcomes across their tech stack requires a bit more finesse with a digital adoption platform.

But here's how you can do both with #DAP:

➡️ Before you build a single smart tip or walk-thru, Define those technical dependencies to improve these business outcomes!!!!

➡️ Once you have those outcomes and tech dependencies, make it as EASY for your users as possible to improve those outcomes through HYPER-AUTOMATION and in-app guidance.  

➡️ Use this as an opportunity to evaluate your tech stack! If it takes 12 steps to get anywhere within a platform…take it down to 2 or 1 with digital adoption automation. If it takes 15+ for anything…#evaluate if you need a better platform for your sales team!

➡️ Use DAP to evaluate user behavior and see where your users are fumbling within a process…then provide support to get them through to those outcomes!

#automation #business #technology #training #digitaltransformation #upskilling #salesenablement
Picture
0 Comments



Leave a Reply.

    Picture

    Steffaney Zohrabyan

    I'm an industry leader in Digital Adoption Technology, Digital Learning, LX, and Employee Enablement with several years of experience creating disruptive and strategic technology learning programs for global companies.

    Categories

    All

    RSS Feed

Powered by Create your own unique website with customizable templates.
  • The Digital Adopter Series
  • Outcome Based Digital Adoption
  • The Digital Adopter Blog
  • Walkme Solutions Demos
  • Contact