Tim Creasey of Prosci wrote a fantastic article last week that describes how crucial #ChangeManagement implementation is for solution adoption and usage:
"A technical solution PLUS adoption enablement powered by change management is the key for today's technologically-enabled changes to how we do work.
A) adoption and usage sit squarely on the value chain to retention and renewal;
B) adoption and usage don't happen by chance; and
C) there are structured and repeatable ways to prepare, equip and support people through their own personal journeys that result in success for the individual, for the initiative (i.e. your technical solution), and for the organizations (your client and your own). "
The more I implement change management and the #ADKAR best practices into my WalkMe™ #DigitalAdoption Programs, the more success and adoption I see as I create these structured and repeatable ways to prepare, equip and support users!
I'm an industry leader in Digital Adoption Technology, Digital Learning, LX, and Employee Enablement with several years of experience creating disruptive and strategic technology learning programs for global companies.