“…It’s not the demands of the job that cause the most stress, but the degree of control workers feel they have throughout their day.”
In Simon Sinek’s incredible book: Leaders Eat Last, Simon described the studies done in the UK to study worker’s stress levels.
I remember the stress I felt in my first few days at McDonalds as a 14 year old when someone came in asking for a cup of coffee. I had never made coffee, had no idea how to brew a fresh batch, and everyone else was too busy to help me.
I felt like I had 0 control over the situation and probably gave the lady the worst cup of coffee she’d ever had.
I felt this same sense of stress when I was left to complete processes within a new computer, a decade later as I was working my first real office job. I had shadowed my trainer less than 30 minutes before and taken copious notes, but sat for about 45 minutes before my stress overtook my pride and I asked my trainer to come back to my desk and show me again.
I’ve felt this again and again in roles, it’s not the demands of the job, is the lack of control I’ve felt navigating new processes, platform, tools, and technology!
A digital adoption platform like @Walkme gives people this sense of control back, by providing support and guidance where they need it, without having to go through notes, search for help docs, and finally give in and tap a co-worker on the shoulder.
What are you doing in your organization to relieve this stress and give your employees control?
I'm an industry leader in Digital Adoption Technology, Digital Learning, LX, and Employee Enablement with several years of experience creating disruptive and strategic technology learning programs for global companies.