Usage = Loyalty: Element Customer Story

Element Fleet Management provides proactive notifications to the operator of the vehicles and ensures they are maintaining the vehicle at the best price, in addition to many other features!


Starting Small, Starting NOW!


Element’s use of @WalkMe has evolved over the years, starting with platform migration, to supporting users with direct access, to then helping their users understand added value with their application!


This data-first evolution has allowed them to review customer behavior and go from 10% customer engagement with the resources to 60% engagement, merely by understanding exactly what the customer wanted find!


This has led them to an End-to-End UX Focus on Learning & Satisfaction that supports the usage, which in turn increases customer loyalty!


So great to see all the #DAPProfessionals on the call, we had one of the biggest groups yet and it keeps growing!