Knowledge transfer sessions don’t guarantee long-term success!
...not for employees and
...not for customers.
Ryan Shiba of JobAdder was kind enough to jump on a call with me this week to show me the incredible work they’re doing to help their learning become successful by DOING!
He basically gave me a 60 second masterclass in adult learning and design! #thankyou!
Adults are problem oriented learners - meaning they learn from their desire to solve problems and to complete tasks.
By taking a passive learning experience such as a webinar or eLearning course and making it active by putting them in the driver’s seat with Digital Adoption, you’re allowing them to learn at an accelerated level as they complete tasks and are immediately shown the value of the content!
When it comes to introducing new materials and processes to learners, Ryan doesn’t promote it by saying “We have a new course” he promotes it by saying “do you want to save X hours? Learn how!” Reinforcing the WIIFM of any training program!
In the end, Ryan has found that a comprehensive and active learning experience with Walkme drives more meaningful conversations among teams and customers, by having them learn how to do things and get stuff done, instead of having to manage and digest all the knowledge taken in during a passive training session.
How are you providing accelerated training and support to drive more meaningful performance and conversations among your teams and customers?
I'm an industry leader in Digital Adoption Technology, Digital Learning, LX, and Employee Enablement with several years of experience creating disruptive and strategic technology learning programs for global companies.