In the Innovation Junkies Podcast, Tim Creasey, the Chief Innovation Officer at Prosci give great insight into innovation + change management, and how they must go hand-in-hand!
🧐 Why do some projects fail while others are successful?
Tim’s answer: Projects succeed when the gap between people adopting the solution concocted is closed! 💪
Tim explains that Change management helps anchor employees as they understand and adopt what the change means for their day to day.
Having worked along side an incredible team of change management professionals over the past several months as we’ve launched a huge project, I can definitely say that having a strong change management plan isn’t just necessary, it should be the cornerstone of any organizational initiative, no matter how large or small!
Great episode with Tim, and the “Jeffs” at the Innovation Junkies Podcast. I definitely recommend all my #DAPProfessionals listen in to learn how to use change management best practices to drive the adoption of your digital projects and organizational outcomes!
Digital Dexterity 💪 🔥 has become my new favorite phrase over 2021, and it is at the heart of how Alexa Cordell of EDF defines the expanding role of DAP Professionals who build with WalkMe!
I completely agree Alexis! Let's see what we can do in Q4 and Beyond!
In one of the best articles on digital transformation I’ve read this year: Driving Digital at the Speed of Expectation Ayoub Abielmona states that “After centuries of technology advancing ahead of human capability, consumers have finally caught up and are now demanding better experiences.”
He cites the following 4 digital innovations to be the catalysts behind the digital innovation that is advancing the ease of use, user adoption, and as a result, user expectation:
➡️ Pervasive connectivity
➡️ Extensive mobility
➡️ Scale on-demand
➡️ & intelligent Machines
As a result, Ayoub notes that we can sometimes feel like Lucy and Ethel, struggling to keep up with the increasing demands for innovation and novelty!
I’ve definitely felt like Lucy at times in my career across several industries!
As a translator trying to keep up with the endless software updates and user guides as companies went global!
As a software tester as iterative software designs kept having to become more innovative and competitive against new and upcoming brands.
As a digital adoption professional, adding new platforms to a never ending tech stack. Managing employee expectation and supporting adoption when it seems like some vendors snuck some chocolates under the table on their way out the factory!
Incredible article Ayoub! And a great call out to the different types of technology that is causing the rapid changes in user adoption & expectation like: IoT, Social, Cloud, Mobile, and AI/ML.
Just 🤗🤗🤗 beaming over the fact that Melissa Layton of AMN Healthcare was named one of #Learning2021 s Thirty Under 30!
I first saw Melissa’s name exactly 2 years ago when we both competed in a WalkMe™ #Dreamforce DemoJam! As soon as I saw her incredible solution, I just knew I had to meet her!
Fast forward 2 years and Melissa has grown her #DAPProfessional team at AMN and is continuing to inspire the same wonder and awe as she did 2 years ago with her creativity and fantastic instructional and #digitaladoption design!
Congratulations Melissa! This is HUUUUGE! 🏆🏆🏆🏆
At the Black is Tech Virtual Conference 2021 Digital Adoption and the Future of Tech Careers with Terri Crymes of WalkMe
Terri, fellow theatre dork and Principle Instructor at the Digital Adoption Institute, where I have gained certifications in project and program management, as well as solution engineering which really helped catapult my building capabilities and my confidence as a professional to the next level!
So grateful to be part of this GROWING ecosystem that all started with helping a mom!
It was so inspiring to hear from Terri and learn about her plans for the future of DAP and the Digital Adoption Institute!
To say that I’m PUMPED for their upcoming Program Director Certification Program would be the understatement of 2021. Call Me!
So great to see Matthew Bigelow be highlighted at #Dreamforce!
Matt is someone who has sat virtually knee to knee with me and worked out how I can show the value of my different digital adoption programs and tout the progress and growth that has been made quarter over quarter!
Most sales teams use at least 14 different platforms on a daily basis, with 5-7 open at any given time! 🥴
Sometimes the tool that was intended to help you do your job more efficiently, can end up being what slows you down! But Matthew has the following 5 tips:
Incredibly valuable session, perfect for those of you new to digital adoption and interested in learning more in 12 minutes or less!
View his whole presentation:
Element Fleet Management provides proactive notifications to the operator of the vehicles and ensures they are maintaining the vehicle at the best price, in addition to many other features!
Starting Small, Starting NOW!
Element’s use of @WalkMe has evolved over the years, starting with platform migration, to supporting users with direct access, to then helping their users understand added value with their application!
This data-first evolution has allowed them to review customer behavior and go from 10% customer engagement with the resources to 60% engagement, merely by understanding exactly what the customer wanted find!
This has led them to an End-to-End UX Focus on Learning & Satisfaction that supports the usage, which in turn increases customer loyalty!
So great to see all the #DAPProfessionals on the call, we had one of the biggest groups yet and it keeps growing!
📢 Huge announcement for the #DAPProfessional and #DigitalTransformation Space! 📢
Raj Sundarason announced yesterday that he will be launching his first book "The DAP Strategy!" 🔥🔥🔥
Raj says of this book:
Working with my prospects, customers, peers and colleagues past and present inspired me to write this book, "The DAP Strategy" I hope you like it. The book zeroes in on how to de-risk and accelerate the value you hope to achieve from your digital transformation programs.
🎉 Huge congratulations on completing this book and what it means for everyone in the enablement, success and adoption space!
The book is on pre-sale for the next few weeks and I highly recommend this for all my friends in #salesenablement #learninganddevelopment #training #revenueoperations and #customersuccess roles!
🔗 Link in the comments where you can pre-order "The DAP Strategy!"
🔥🔥 Gartner’s list of updated #competencies for #virtual selling includes the category of “Digital Dexterity” 🔥🔥
I personally loved the distinction between:
➡️ The Ability to Work Digitally
➡️ The Ambition to Work Digitally
Gartner says of digital dexterity 🗣
“The combination of a seller’s ambition and ability to effectively apply the technology to improve business outcomes”
With a #DigitalAdoptionPlatform like WalkMe™, it is so easy to provide users with the “Ability” to become power users across their tech stack with guidance, hyper-automation and cross-platform workflow support.
However, if there is one thing that working in #LnD has taught me is that training cannot solve for “behavior” and supporting a user's “ambition” to reach these outcomes across their tech stack requires a bit more finesse with a digital adoption platform.
But here's how you can do both with #DAP:
➡️ Before you build a single smart tip or walk-thru, Define those technical dependencies to improve these business outcomes!!!!
➡️ Once you have those outcomes and tech dependencies, make it as EASY for your users as possible to improve those outcomes through HYPER-AUTOMATION and in-app guidance.
➡️ Use this as an opportunity to evaluate your tech stack! If it takes 12 steps to get anywhere within a platform…take it down to 2 or 1 with digital adoption automation. If it takes 15+ for anything…#evaluate if you need a better platform for your sales team!
➡️ Use DAP to evaluate user behavior and see where your users are fumbling within a process…then provide support to get them through to those outcomes!
#automation #business #technology #training #digitaltransformation #upskilling #salesenablement
I'm an industry leader in Digital Adoption Technology, Digital Learning, LX, and Employee Enablement with several years of experience creating disruptive and strategic technology learning programs for global companies.